Last Updated: 03-01-2024
Thank you for choosing JasoodHair. Your satisfaction is our priority. This Refund and Return Policy outlines the terms and conditions for returns and refunds of our products purchased through Amazon FBA in the USA.
30-Day Return Policy:
We offer a 30-day return policy for products purchased through Amazon. If you are not completely satisfied with your purchase, you may initiate a return within 30 days from the date of delivery.
Conditions for Returns:
- Product Condition:
- Returned products must be in their original packaging, unused, and in the same condition as received.
- Return Authorization:
- Before returning any product, please contact our customer service to obtain a Return Authorization (RA) number.
- Amazon FBA Return Process:
- For products fulfilled by Amazon (FBA), initiate the return process through your Amazon account. Follow Amazon’s instructions for returns and select the reason for return.
Refund Process:
- Inspection:
- Once we receive the returned product, we will inspect it to ensure it meets the return conditions.
- Refund Approval:
- If the return is approved, we will process the refund to your original payment method within 30 business days.
- Refund Amount:
- The refund amount will exclude any shipping or handling fees unless the return is due to our error.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately at our social media accounts or through contact us form on the website with details and photographic evidence. We will guide you through the replacement or refund process.
Cancellations:
Once an order is placed on Amazon, it cannot be canceled on our website. Please follow Amazon’s order cancellation process if applicable.
Contact Us:
If you have any questions or concerns about our Refund and Return Policy, please contact our customer service at through contact us form on our website or through any of the social media accounts of ours.
Please note that Amazon’s policies and procedures may also apply to your purchase, and we recommend reviewing Amazon’s Return Policy for additional details.
By purchasing JasoodHair products, you agree to and acknowledge the terms of this Refund and Return Policy. Thank you for choosing JasoodHair.
